Refund policy

PLEASE DO NOT SEND RETURNS TO OUR MAILING ADDRESS WITHOUT PRIOR APPROVAL.

At AMRAY, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before requesting a return.

1. Return Period

We offer a 14-day return period, meaning you must contact us within 14 days of receiving your order to request a return, subject to applicable consumer law.

To start a return, email info@theamray.com with your order number and the item you wish to return.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unused.

  • In its original condition, with all original tags and security seals attached.

  • Returned in its original packaging, where applicable.

  • Accompanied by proof of purchase or your order number.

Items showing signs of wear, washing, alterations, stains, makeup, deodorant marks, perfume, body odour, or pet hair may not qualify for a voluntary return. All returns are assessed in accordance with applicable consumer law.

3. How to Request a Return

To initiate a return:

  1. Contact us at info@theamray.com with your order number and reason for the return.

  2. Wait for our support team to review your request and provide the return instructions.

  3. Follow the instructions provided to return your item.

  4. Keep your return confirmation or proof of collection until the process is complete.

Return address: Provided by our support team after your return request is approved.

Please do not send items back without receiving return instructions from AMRAY.

4. Shipping & Exchanging

Exchanges & Shipping Costs

AMRAY does not offer voluntary cash refunds or change-of-mind returns. We offer size or style exchanges, subject to our exchange policy and applicable law.

AMRAY covers the shipping costs for approved exchanges. Customers will not be required to pay return shipping or collection charges for exchanging an item.

Whether you wish to exchange an item because of a change of mind, an unsuitable fit, or a preference for a different style, contact our support team first. We will provide the appropriate exchange instructions and arrange or cover the return shipping.

If your item arrives damaged, defective, or incorrect, please notify us at info@theamray.com as soon as possible so we can assess the issue and help resolve it.