Shipping policy

Last updated: 11 October 2026

At AMRAY, we're committed to getting your favourite styles to you as smoothly as possible. This policy explains how order processing and delivery work.

Order Processing

Once your order is placed, you'll receive an order confirmation by email. Orders are processed after payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Shipping and Delivery

Available shipping methods, charges, and estimated delivery times will be displayed at checkout where applicable. Delivery times are estimates and may vary depending on your location, courier delays, weather, or other circumstances beyond our control.

Please ensure your shipping address and contact details are accurate before completing your purchase.

Tracking Your Order

Where tracking is available, your tracking details will be provided after dispatch. Please allow time for the courier's tracking information to update.

If your order appears delayed or your tracking hasn't updated, contact our support team for assistance.

Delayed, Lost, or Damaged Deliveries

If your parcel hasn't arrived within the expected timeframe, or arrives damaged, please contact us with your order number. We'll help investigate the issue and work towards a suitable resolution.

AMRAY remains responsible for fulfilling its applicable legal obligations regarding delivery.

Shipping Charges

Shipping costs, including any applicable delivery options, will be shown at checkout before you place your order. Any applicable customs duties or import charges will be handled in accordance with the information provided at checkout and applicable law.